If you don’t see it in those two places, you got a hardware or connection problem. Note that this will probably only work if you can see the CD/DVD drive in the BIOS and in Device Manager, but just not anywhere else in Windows. This will automatically diagnose and try to remedy the problem. If you are having the issue on Windows 7, then you can try to run the Hardware and Devices Troubleshooter. Delete both of these and then restart the computer. In the right pane, you should see Upper Filters and Lower Filters. If you want to do it manually, go to regedit and navigate to this entry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
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You can either do it manually or you can download the fix from Microsoft here: You have to edit two registry entries to fix the problem in Windows XP and Vista. If your Windows XP or Windows Vista computer is not able to recognize the CD/DVD drive, then you might have a classic problem that will probably not show up on any computer that has the most recent Windows updates applied to it.
You should make sure that the CD/DVD ROM drive at least shows up as an option in the Boot options page. This is especially true if you gave your computer to someone else for a repair or something of that sort. This is normally very rare, but there are occasions when it can happen. If you recently were in the BIOS, then you should make sure that the drive didn’t get disabled by accident.
It’s worth checking this option out if the computer is old. If your hardware is not even showing up in the Device Manager, then you may actually have a hardware problem, such as a faulty connection or a dead drive.